A live chat is a real-time method of communication between a web hosting provider's support team and its clients. It's an efficient method to get some info about the hosting services or get some problem resolved as you're speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the low chance of errors when you exchange info like usernames or domain names, the more rapid response time because the communication is live as well as the fact that you don't have to stay on the chat constantly - you'll be able to do something different while the representative investigates the issue in question. In addition, you can be a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone charges that you will need to pay when you are calling to a different country.

Live Chat Support in Shared Hosting

As part of the support services that we offer for all of our shared hosting, you will find live chat support that is available twenty-four seven, even on holidays. You can get in touch with us regardless of whether you already own an account or not, because we can support you with almost anything, ranging from supplying you with general info about our solutions in case you are not our client yet and you're thinking about ordering one of the packages, to assisting you with setting up an e-mail account in an e-mail client. A part of the issues are more complex and time-consuming, and you'll need to employ the ticketing system which is built-in the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as standard with our services, therefore if you have any questions for our semi-dedicated servers, you will be able to talk with our customer support team at any time regardless of whether you have already purchased an account or not. In general, the chat service is intended for pre-sales, billing and general questions and issues, yet we're able to assist you with a lot of technical questions as well. We can help you choose the optimal package for your websites in case you do not have an account yet, we can answer all the billing questions or concerns you have or we can assist you with installing your new email address on your PC or smart phone - all of this will be done in a timely manner since our live chat service is accessible all the time, each and every day. Any time you require help, you can talk with an agent and save considerable time.