Should you ever face a problem with your website and be unable to take care of it yourself, ask the hosting provider’s client service staff to assist you to bring the website back online. A quick resolution would be best, but a lot of hosting companies respond within twenty four hours or even more, all the more so if you are doing business with a hosting reseller. Even if your problem can be solved without much difficulty, your site may not work properly or it may not be reachable whatsoever for a longer stretch of time, so you may lose prospective customers because it’s highly unlikely that anyone will eagerly come back to a broken website. That said, you need to make certain not only that you can reach your hosting company, but also that they can respond and help you in a timely manner. If a web app update doesn’t proceed smoothly or you delete something accidentally, for instance, the site must be restored promptly so as to avoid extended unavailability.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting include a 1-hour response time guarantee, which implies that irrespective of what inquiry or predicament you might have, we will always be there to lend a hand. As a matter of fact, it rarely takes more than half an hour to get a problem sorted out or a query answered, and this is valid for both pre-sales and technical matters. Our customer support staff representatives will be at your disposal 24/7, even on national holidays and weekends, which goes to say that you’ll obtain immediate help at all times. We know exactly how priceless time can be, so by the time we answer your ticket or email, we’ll have probed into the issue and, if we haven’t solved it, we will provide you with more info about what you have to do on your end, when the situation demands this. With our support services, you can rest assured that there will be someone to assist you right away, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk team reps will be at your disposal at all times and they’ll reply to any ticket that you post via your web hosting Control Panel within maximum 1 hour. The response time is guaranteed irrespective of whether you’ve got a general inquiry relating to your semi-dedicated server or you chance upon a problem and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24-7 to handle any billing, technical or general issue. In case you contact us about anything that is within our capability, we will solve it before we answer, which goes to say that you won’t have to wait around for hours or days while the problem perseveres. If there’s something that you have to do on your end, we will provide you with the needed details – what workable solutions to try out, what steps to take, etc.