If you've ever had a shared hosting account before or you've dealt with any other kind of online service, you probably know from your personal experience that for some things it's better to consult with a live person on the telephone instead of exchange support tickets or email messages. If you want to find out more about a service before you decide to buy it or if something small should be made, for example, it'll be far easier and a lot faster to get it done live. When you can contact representatives over the phone, it's also very likely that you are working with an actual web hosting provider, not just a reseller. The level of support that you'll get on the telephone may differ between different companies - from standard issues to expert technical support. Usually most suppliers supply pre-sales assistance and 1st level phone support, while more complex tech matters are managed through e-mail and tickets.

Phone Support in Shared Hosting

As we have live telephone support 14 hours a day, you're able to contact us and speak with one of our customer support agents to learn more about the shared hosting that we offer and make sure that our servers match the system requirements for your websites prior to buying anything. For your benefit, we now have phone numbers on 3 continents and you can call the one nearer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you'll be able to call about general and billing matters, and about some technical matters. If the situation is strictly technical or it requires more time to handle, you will have to use our ticketing system, which will allow both you and our tech support team to monitor the info provided by either side.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hrs daily as a part of the support services for each and every semi-dedicated server plan that we supply. Considering that some issues are more difficult and time-consuming, you may need to open a ticket if you come across such an issue, still for all the billing, general or minor tech issues you can always phone us and we will assist you in a timely manner to save you the time you will need to spend on opening a support ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your sites on our high-tech cloud platform or you will be able to get any other general info about our semi-dedicated services. We now have local numbers in the USA, the United Kingdom and Australia along with an international number, which means that you're able to call the one that is nearer to your location.