Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • Every support request you submit to us will be replied to within maximum 60 min. In case your trouble ticket or email calls for further assistance from a system administrator, we will forward it and leave a comment to inform you that your case is being examined. If you make use of our Optional Admin Services package, all of the tasks included there will be performed at a time of your choosing.

  • Top quality support service

  • An Exceptional Support Service

  • We’ll be at your disposal 24–7–365 to reply to any enquiries that you may have regarding our Website Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require assistance tackling server management tasks, you can take advantage of our Optional Admin Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting procedures

  • Intuitive help center

  • A User–Friendly Help Section

  • Each dedicated server comes with our free Website Control Panel, which features an in–depth knowledgebase and a collection of how–to video tutorials. Whenever you need help while working with the Website Control Panel, just hit the Help or Videos buttons in the top right corner.