Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Answer Guarantee

  • Our client help Dept is on–line day and night to respond to all of your service tickets. Every single ticket you submit to us is going to be answered within up to 60 minutes. If your issue requires the aid of one of our administrators, we are going to address the ticket to the person on duty and will let you know that the problem is being taken care of.

  • Top quality support service
  • Expert Technical Support Service

  • We’ll be on–line for you day and night to provide you with useful information and tech support as well as to help you with any trouble that you may stumble upon as you are monitoring your virtual server. We are able to help you with all pre–configured software, like your Operating System, server admin panel (depending on the VPS type) and the Website Control Panel produced entirely by our developers.

  • Intuitive help center
  • A Descriptive Help Section

  • In the Website Control Panel that will come completely free in your virtual server, you will find a practical Help zone, that features everything you need to be informed about when supervising your websites and software. We have integrated a range of how–to articles and video guides that display the primary web site supervision duties in an easy to read form.