The support that you can get from your shared hosting provider is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical trouble with an existing account. Prompt and accurate info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this can often be an indicator that you're ordering from a genuine web hosting supplier and not from a reseller. If you get a hosting account from a company that does not own its servers and it cannot access them directly, it's likely that you will wait for a couple of days so as to receive a response to any kind of question, which means that your websites may stay offline for quite a while. In contrast, a provider that offers different means of communication and has a tech support crew available all the time can assist you right away and help you minimize or fully avoid any downtime and potential losses.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting plans are round-the-clock, therefore you can forget all about waiting for a couple of days so as to get assistance. If you aren't our client yet, you can phone us, chat with an agent or send an email. In case you do have an account, you can open a support ticket on top of the other three ways of communication. You're able to choose the most suitable way to contact us based on where you are or what kind of hardware you're using. We are able to assist you for more or less any webhosting-related query that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a ticket, but even then the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you will be able to reap the benefits of our 24/7 technical support services even on official holidays. All your web sites will be available at all times and so will we. With a number of communication options, you'll be able to select the best approach to contact us and find out about our solutions in case you do not have an account yet, or get support in case you're already one of our customers. You can phone us, have a chat with a live agent, send an email message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have a one-hour reply time guarantee, although it rarely takes more than 20 min to get assistance regardless of the nature of the problem. With our customer and technical support services, we will be there for you every time you need us, not a couple of days later.

24/7 Customer Support in VPS Servers

Each and every VPS server plan that we offer includes 24/7 customer and tech support, therefore if you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you are able to contact us at any time, even weekends and holidays. For your convenience, we supply different means of communication - telephone support with a couple of local numbers around the globe, live chat, emails as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems as it will be much easier to monitor what's going on. The maximum warranted response time for all the email messages and tickets is one hour, however it hardly ever takes that long to receive support. In case you acquire the Managed Services upgrade that we supply, our admins can also assist you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have quick support in general, let alone if you run an entire server, so every single dedicated server that we provide comes with 24/7 support with one-hour response time guarantee whatever the problem. This service is free of charge for all problems with the server or the software that was installed by our administrators during the setup, which means that you are able to get in touch with us as many times as you'd like, even during holidays. You could either open a ticket from the billing area or you can send an email message, and the actual reply time for both rarely surpasses thirty minutes since we have admins available 24 / 7. If you require general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on three different continents or you could employ our live chat service and talk to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you'll be able to include to your server package through the billing Control Panel.