In case you have purchased a web hosting package and you’ve got certain inquiries in regard to a concrete feature/function, or if you have run into some predicament and you need assistance, you should be able to get in touch with the respective support team. All web hosts deploy a ticketing system regardless of whether they provide other means of contacting them aside from it or not, because of the fact that the quickest way to solve an issue most often is to open a ticket. This form of correspondence makes the responses exchanged by both parties easy to follow and allows the customer service team representatives to escalate the situation in case, for instance, a server admin must get involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you need to use at least 2 different accounts to get in touch with the customer support staff and to actually manage the hosting space. Non-stop switching between the accounts could sometimes be a headache, not to mention the fact that it requires quite a long time for most web hosting companies to respond to ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket while you’re browsing your files or modifying various account settings. The ticketing system is being monitored 24-7-365 by our support staff representatives and the ticket response time is maximum one hour, but it seldom takes more than 20 minutes to obtain support. In stark contrast to some hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you need and ask for info in relation to any technical or billing problem. In addition, you can read a collection of educational articles, which will help you deal with the most commonly experienced obstacles yourself.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with our company and you’d like to touch base with our client service staff members, you’ll be able to open a ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different client support platform as you will need to do with most hosting companies out there. Our integrated ticketing system will allow you to submit a new ticket easily and to go through older tickets using a smart search filter. In addition, you will be able to read the relevant knowledge base articles that our system will present to you on the basis of the problem category that you select for your new ticket. You can do all of the above-mentioned operations without leaving your Hepsia Control Panel at any time, which goes to say that in case you confront any obstacle or have a question, you can get in touch with our support engineers and solve the issue in question in no more than one hour via one support platform.