1 hour ticket response
Quick support is our principal concern and that’s why we’ve got a team of well–trained client support engineers who are eager to offer a fast reply to any question that you may have. Just open your support ticket from the Website Control Panel and we will respond within 1 hour in the worst case scenario. In fact, we work hard and aim for a 20–minute technical support ticket response time.
A Topflight Help Desk Support Service
Our support engineers have significant experience in the shared hosting realm and are skilled enough to offer a rapid answer to your problem. If, however, the problem at hand is not within the competency of a customer service technician, the tech support ticket will be sent to a programmer or system administrator for further investigation.
A User–Friendly Help Section
To help you get a quick suggestion on how to use a certain service, we have incorporated a very user–friendly Help Center section in your Website Control Panel. You can browse through a broad selection of web hosting account management articles and website administration articles, have a glance at our F.A.Q. repository or check out our educational video tutorials.
